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- AuthentiCx NLP Engineer, Chris Riley, talks about his time at Facebook , the Indy Tech scene, and why he’s happy to be back home again in Indiana.
- Stop thinking of your Call Center as a Cost Center!
- Basic Human Needs are at Play in Customer Experience: Why Cx “Solutions” Don’t Always Yield What We’re All Craving
- The Eddy Effect: The Top Driver of Bad Patient Experience
- Why Cultural Intelligence is Key to Understanding Your Customers