by Amy Brown | Jun 28, 2019 | Customer Experience
If you have been a good performer at your job, then it’s likely you have gotten promoted at least a time or two. And, with that promotion has come greater responsibility. But with greater management responsibility comes less time and opportunity to directly interact...
by Amy Brown | Jun 11, 2019 | Call Center, Customer Experience, Patient Experience
4 Questions to Consider Whether Your Company Goes Beyond the Numbers It may be true that “numbers don’t lie”, but they also don’t necessarily tell the truth. At least not the whole truth. And having a system that measures customer satisfaction or NPS is not the same...
