by Amy Brown | Sep 23, 2019 | Call Center, Customer Experience, Market Research, Patient Experience
Why contact centers should be considered your richest source of insights. As an Operations Leader for the past 20 years, I always had responsibilities for the front line teams who communicated with our customers on a daily basis. A couple of years ago, as I was...
by Amy Brown | Sep 4, 2019 | Customer Experience, Patient Experience
According to renowned coach and speaker, Anthony Robbins, humans have 6 core basic needs. And, when it comes to customer experience–whether you are on the consumer or business side of the equation—you can see some of these basic human needs at play. (Image...
