by Amy Brown | Apr 22, 2019 | Customer Experience
The other day I needed to make a call to my health insurance provider. After my call was handled, the representative asked if I would be willing to participate in a customer survey. As a member of the customer experience industry, I felt obliged. The representative...
by Amy Brown | Feb 4, 2019 | Customer Experience
Listen with Authenticity In his 2015 TED Talk “The Power of Listening”, best-selling author and expert negotiator William Ury talks about his dream of starting a “listening revolution that can turn this age of communication into an age of listening. . in other words,...
